INFINIA
Privacy Policy
Effective Date: April 16, 2026 | Last Updated: September 19, 2026
1. Introduction
Infinia Matrix Inc. ("INFINIA," "we," "our," "us") operates the INFINIA mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.
We are committed to protecting your privacy. We designed INFINIA with the belief that your personal data — especially your birth data — deserves the same care as your healing journey.
Data Controller: Infinia Matrix Inc., a Delaware C-Corporation.
Contact: privacy@infiniamatrix.com
2. Age Restriction
INFINIA is intended for adults aged 18 and older.
We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not use INFINIA or provide any personal information.
If we learn that we have inadvertently collected personal information from a person under 18, we will delete that information promptly. If you believe we may have collected information from a minor, please contact us at privacy@infiniamatrix.com.
For users under 13 specifically: we comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect, use, or disclose personal information from children under 13.
3. Information We Collect
3.1 Information You Provide
| Data Type | What We Collect | Why |
|---|---|---|
| Account | Name, email address (via Apple Sign-In) | Account creation and authentication |
| Birth Data | Date of birth, time of birth, place of birth (city, latitude/longitude) | Natal chart calculation and personalized astrology readings |
| Journal Entries | Text you write in journals and reflection prompts | Your personal healing journey — stored on your device |
| Voice Recordings | Audio from voice journaling (if you choose to use this feature) | Voice-to-text transcription for your journals — processed on your device |
| Community Content | Posts, stories, and chat messages you share in community spheres | Community participation |
| Creative Content | Vision boards, drawings, affirmations you create | Your creative expression tools — stored on your device |
| Sphere Selections | Which community spheres you join or follow | Personalizing your content feed |
3.2 Information Collected Automatically
| Data Type | What We Collect | Why |
|---|---|---|
| Subscription Status | Whether you have an active subscription, your plan, and the subscription and transaction details Apple sends us (such as the product, price, and dates) | Providing access to app features, and understanding how subscriptions are used |
| App Usage | Which features you use, journey progress, step completion, which content is shown to you, what you open, like or save, how long you watch or listen, and which screen it happened on | Personalizing your experience, improving the app, and internal analytics about how the app is used |
| Sign-in and subscription steps | When you open the app, sign in, see the subscription screen, choose a plan, and whether a purchase or a restore worked | Understanding where people get stuck, and improving the app |
| Device and app details | An identifier Apple gives our app on your device (not an advertising identifier), sent with the first steps before you sign in; the app version and build; and, when you sign in, your iOS version and device model, and whether the app is a test build | Understanding how the app is used, and diagnosing problems |
| Device Info | Device model, operating system version | Ensuring the app works correctly on your device |
| Sign-in records | When you sign in, and each time your session is refreshed while you use the app, we record the IP address of that request | Keeping accounts secure |
3.3 Website Data
| Data Type | What We Collect | Why |
|---|---|---|
| Email Signup | Email address (via the website signup form) | Telling you when INFINIA opens on Android, and occasional updates about INFINIA |
| Contact Form | Name, email address, inquiry category, message | Responding to your inquiry |
| Technical | IP address, referral source | Security, spam prevention, understanding how visitors find us |
| Email opens | Whether an email we sent you was opened | Knowing our emails arrive |
| Unsubscribe requests | Your email address, when and how you unsubscribed, and whether it worked | Honoring your request, and keeping a record that we did |
Website data is stored securely and used only for the stated purposes. We do not share website submissions with third parties.
3.4 Information We Do NOT Collect
- We do not collect your precise GPS location (birth location is entered manually by you)
- We do not collect your contacts, photos, or browsing history
- We do not use advertising identifiers or track you across other apps
- We do not sell your personal information
4. Birth Data — Special Protections
Your birth data is sensitive. We treat it that way.
Birth date, time, and location — when combined — can be uniquely identifying. We handle it with the highest level of care:
- Stored in your device's Keychain — Apple's most secure on-device storage, protected by your device passcode and biometrics
- Never shared with other users — your birth data is never displayed in community features, profiles, or any public-facing part of the app
- Encrypted in transit — when sent to our AI provider for personalized readings, your data is transmitted over TLS 1.2+ encryption
- Not stored on our servers — we do not keep a database of birth data. It lives on your device. When AI readings are on, chart details made from it pass through our server on the way to Anthropic, and we don't keep them.
- Birthplace search — when you search for your birthplace, the place name you type is looked up with Apple's map service on iPhone, or Google's on Android.
- Deleted when you delete your account — no ghost records, no backups, no retained copies
5. AI-Powered Features and Third-Party AI
We use AI to personalize your experience. Here's exactly how.
INFINIA uses Claude by Anthropic to generate personalized astrology readings, tarot interpretations, and healing prompts based on your birth chart data.
5.1 What Data Is Sent to Anthropic
- Your birth date, time, and location (for natal chart context)
- Computed planetary positions from your chart
- The specific question or reading type you requested
- Anything you type into Heart Processing, the Journey Guide, the Tarot Interpreter, or Ask Your Chart — and, if you use Compatibility, the name you enter for the other person
5.2 What Anthropic Does With Your Data
- Processes your request and generates a personalized reading
- Deletes your inputs and outputs within 30 days. If a request is flagged by Anthropic's automated safety systems, it may be kept for up to two years
- Never uses your data to train AI models (per Anthropic's Commercial API Terms)
- Your request passes through INFINIA's own server, which records only usage data — the model used, timing, and cost — plus a one-way cryptographic hash of your request. The text itself is never stored on our servers
5.3 Your Control Over AI Features
- You will be asked for explicit consent before any data is sent to Anthropic — via an in-app consent dialog that appears before your first AI reading
- You can decline AI readings and still use INFINIA with static content
- You can revoke consent at any time in Settings
- AI journaling suggestions are separately opt-in
5.4 AI Content Disclaimer
AI-generated readings are for entertainment and personal reflection only. They are not predictions, medical advice, professional counseling, or factual statements about your future. See our Terms of Service for full disclaimers.
6. How We Use Your Information
- Provide the app experience: Calculate your natal chart, generate readings, enable community features
- Personalize content: Tailor readings, journey prompts, and sphere recommendations to you
- Process subscriptions: Manage your subscription through Apple's StoreKit (we never see your payment information — Apple handles all billing)
- Regional availability: We check the approximate country your connection is coming from to decide which features are available. We don't store your IP address or country from this check — only a daily total of requests per country, with no link to you.
- Moderate content: Enforce Community Guidelines in community spheres
- Improve the app: Understand which features are used to make INFINIA better
- Communicate with you: Respond to support requests, send service notifications
We do not use your information for targeted advertising, behavioral profiling for ad purposes, or selling to data brokers.
6A. What Our Team Can See
Our founders, and a small number of staff we authorize, can look up an account to help with support, safety, and understanding how the app is used — your display name, handle, account status, how many times you have used the app, and when you were last active. Your email address is shown masked, not in full. We do not show your birth data, journal entries, or private content.
7. How We Share Your Information
We share your personal information only in these limited circumstances:
| Recipient | What | Why |
|---|---|---|
| Anthropic (AI provider) | Chart details made from your birth data, and anything you type into AI features | Generating personalized readings (with your consent) |
| Apple | Apple ID, subscription and transaction details | Authentication, payment processing, and subscription records |
| Other users (community) | Display name, emoji, posts/stories you share | Community participation — never your birth data, email, or real name |
We also use these service providers to run INFINIA: Resend (email delivery), Cloudflare (website and file storage), Fly.io (our server), Neon (our database), and Sentry (error monitoring on our server).
We do not sell your personal information. We do not share your information for cross-context behavioral advertising. We do not share data with data brokers.
We may disclose information if required by law, court order, or to protect the rights, property, or safety of INFINIA, our users, or the public.
8. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | Until you delete your account |
| Birth data | Stored on your device only — deleted when you delete the app or your account |
| Journal entries | Stored on your device only — deleted when you delete the app or your account |
| Voice recordings | Stored on your device only — not uploaded |
| Community posts | Until you delete them or your account |
| AI reading data (at Anthropic) | Deleted within 30 days; up to 2 years if flagged for safety review |
| Subscription data | Managed by Apple — we retain subscription status only |
| Backups | Copies in our backups, erased within 30 days |
| App usage, sign-in records, sign-in and subscription steps, and device and app details | Until you delete your account |
| Email opens | Until you unsubscribe or ask us to delete it |
| Apple subscription and transaction records | 7 years, because tax law requires it |
| Unsubscribe records | For as long as we send email, so we never email you again after you opt out |
9. Data Security
We implement security measures appropriate to the sensitivity of the data:
- Birth data: Stored in iOS Keychain (AES-256 encryption, hardware-backed)
- Data in transit: TLS 1.2+ encryption for all network communications
- Authentication: Apple Sign-In with credential state verification
- Community content: Automated content moderation with keyword filtering, spam detection, and self-harm detection
- Voice data: Turned into text on your device, using the phone's own on-device speech recognition. Your recordings are not sent to our servers or anyone else's.
No method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
9A. Keeping Children Safe
INFINIA does not allow child sexual abuse material, ever.
Today, photos you add in INFINIA stay on your device, and we don't receive them.
No person at INFINIA ever looks at a flagged image. If an image matches, it is sealed immediately. No one at Infinia Matrix Inc. — including our founders — opens, previews, downloads, or describes it. It is handled only by our automated process: the account is suspended, and the match is reported to the National Center for Missing & Exploited Children (NCMEC), as U.S. law requires.
We keep only what the law requires. Material reported to NCMEC is kept sealed for the period the law requires — currently one year — even if the account is deleted. It is then destroyed, unless law enforcement has asked us to keep it longer.
10. Your Privacy Rights
10.1 All Users
Regardless of where you live, you can:
- Access your personal data (contact us to request a copy)
- Correct inaccurate information (update birth data in the app, or contact us)
- Delete your account and all associated data (Settings > Delete Account)
- Opt out of AI-powered readings at any time
- Withdraw consent for data processing
10.2 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
- Right to Know: You can request the specific categories and pieces of personal information we have collected about you
- Right to Delete: You can request deletion of your personal information
- Right to Correct: You can request correction of inaccurate personal information
- Right to Opt Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. There is nothing to opt out of.
- Right to Limit Use of Sensitive Personal Information: Birth data is used only for its disclosed purpose (natal chart calculation)
- Right to Non-Discrimination: We will not deny you services, charge different prices, or provide a different level of quality for exercising your rights
To exercise these rights, email privacy@infiniamatrix.com or delete your account directly in the app.
Categories of personal information collected in the last 12 months: Identifiers (name, email, Apple ID), Sensitive Personal Information (birth date/time/location), Internet or Electronic Network Activity (app usage), Audio/Visual Information (voice journals, stored on device only).
We have not sold personal information in the preceding 12 months. We have not shared personal information for cross-context behavioral advertising.
10.3 Virginia, Colorado, Connecticut, and Other State Residents
If you reside in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), or another state with consumer privacy legislation, you have similar rights to access, correct, delete, and opt out of certain processing. We honor Global Privacy Control (GPC) signals.
To exercise your rights, email privacy@infiniamatrix.com. We will respond within the timeframe required by your state's law (typically 45 days).
10.4 European Economic Area, UK, and Swiss Residents (GDPR)
If you are located in the EEA, UK, or Switzerland:
- Legal basis for processing: Consent (for AI readings, birth data processing), Contract (for providing app services), Legitimate Interest (for app improvement and security)
- Data transfers: Your data is processed in the United States. We rely on Standard Contractual Clauses for international transfers.
- Your rights: Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent at any time
- Right to lodge a complaint: You may file a complaint with your local supervisory authority
- Automated decision-making: AI-generated readings are automated but are provided for entertainment purposes only and do not produce legal or similarly significant effects
11. Cookies and Tracking
INFINIA is a native mobile app. We do not use cookies. We do not use web-based tracking technologies. We do not participate in advertising networks. We do not use the IDFA (Identifier for Advertisers).
App Tracking Transparency: We do not track you across other companies' apps or websites, and therefore do not display an ATT permission prompt.
12. International Data Transfers
INFINIA is operated from the United States. If you access the app from outside the US, your information may be transferred to, stored, and processed in the US.
For EEA/UK/Swiss users: We rely on Standard Contractual Clauses (SCCs) approved by the European Commission as the legal mechanism for international data transfers. Anthropic (our AI provider) maintains data processing agreements that include appropriate safeguards.
13. Account Deletion
You can delete your account at any time:
- Open INFINIA
- Go to Settings
- Scroll to "Account"
- Tap "Delete Account"
- Type DELETE to confirm
When you delete your account:
- All local data (birth data, journals, voice recordings, preferences) is removed from your device
- Your Apple Sign-In association is cleared
- Your account is scheduled for deletion in 30 days. You can cancel any time before then by signing back in — after 30 days your account and what's in it are erased and cannot be recovered
What stays, and for how long:
- Payment and subscription records, 7 years, because tax law requires it
- Posts, stories and messages you shared in the community, shown as from a deleted user
- Reports you made about others — your name can remain in the report's text — and our moderation records, with the link to your account removed
- Emails you have sent us
- Some mood, progress and Soul Pulse settings that were saved under a shared code instead of your account, so we cannot match them to you
- Material we were required to report to the National Center for Missing & Exploited Children, kept sealed for 1 year
- Copies in our backups, erased within 30 days
Deleting your account doesn't cancel a subscription. Only you can cancel it, in the store you subscribed through: App Store or Google Play.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via an in-app notification or prominent notice
- Where required by law, obtain your renewed consent
We encourage you to review this policy periodically. Continued use of INFINIA after changes constitutes acceptance of the updated policy.
15. Contact Us
For privacy questions, data requests, or concerns:
Email: privacy@infiniamatrix.com
General Support: support@infiniamatrix.com
We aim to respond to all privacy inquiries within 30 days (or within the timeframe required by applicable law).